Frequently asked Questions

The Hay

No matter what type of hay it is, good quality hay must be fresh and sweet smelling. It should be free from excessive dust. It should be stored in a dry location, out of direct sunlight and with good airflow. Do NOT store hay in an airtight container, hay needs to be able to breath!

Timothy hay and Orchard hay are both high in fibre and low in protein which is critical to the health of rabbits and guinea pigs. Timothy is stalkier. Orchard hay is more drought tolerant and is softer in texture.

Unlike Timothy and Orchard hay, Meadow hay is made of a grass mixture, including naturally growing non-grass vegetation. Depending on this mixture Meadow hay could be high in calcium if there is a lot of naturally growing clover or alfalfa. The nutritional content of meadow hay is therefore highly variable compared to Orchard and Timothy hay.

Wherever possible we source our forage and herbs from our farm or neighbouring farms. Throughout the year we will offer special forage mixes depending on what's in season. Herbs like Hibiscus that do not grow locally are sourced from BRC accredited suppliers.

To keep your hay in top condition store it in a cool, dry place away from damp & direct sunlight. Allow your hay to breath in a place with good airflow away from strong odours.

Shipping + Handling

We offer free shipping by DPD to mainland UK addresses on orders over £19.

At the moment we only ship in the United Kingdom.

We plan to start shipping to countries outside the UK in 2021. Please contact us here for more information.

Accounts & Payments

We accept all major credit and debit cards. Please enter your credit card details during the checkout process.

We take our customers security very seriously. When credit card information is transmitted to our payment processor it is done so using SSL encryption.

You can rest assured knowing that we never save payment information from previous orders, nor will we share your information with third parties.

Issues with orders

For any issues with your order please contact Dawn here

For any issues with your order please contact Dawn here

Rescue Centres

Hay donation programme

If you run a rescue centre for rehoming rabbits, guinea pigs or chinchillas and you are a registered charity please contact us at for details about our hay donation programme and how to join us.

When we started the business we wanted to 'give something back' and help small animal rescue centres. Our first thought was to give a percentage of our profits. But as a new business it typically takes between 1 and 3 years to become profitable! We eventually decided that we would not spend money on google, FB, Instagram advertising like our competitors and instead spend that money on hay to help out rescue centres. This way we can support rescue centres from day 1!